![]() Download and install Lumia Software Recovery Tool to your computer.Lumia Software Recovery Tool (for older Lumia and other Nokia phones) Nokia Recovery Tool Microsoft Press Install software to start installing the software to your phone. ![]() Release the pressed keys when your Lumia 1020 phone vibrates. If the phone is not connected within one minute you can try to restart your Lumia 1020 phone: Keep USB connected, press and hold the Power and Volume down keys simultaneously. Wait for your computer to detect the connected Lumia 1020 phone and follow the screen instructions.Connect your Lumia 1020 phone to your computer with a compatible USB cable.If prompted, select the phone manufacturer.If your Lumia 1020 phone is not automatically detected, disconnect all phones from your computer and press My phone was not detected at the bottom of the main screen.When the installation has finished, start the application and the main screen will appear:.If possible, make sure that your phone’s battery is fully charged. Download and install Windows Phone Recovery Tool to your computer. ![]() ![]() Windows Phone Recovery Tool (for Lumia phones running Windows Phone 8 or newer) To see which Windows Phone operating system (OS) version is currently installed on your Lumia 1020 phone, go to Settings > about. ![]()
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